Return & Refund Policy

BOED Online Return & Refund Policy

Effective Date: 01/07/2026

At BOED, we are committed to providing high-quality charging accessories. If you are not completely satisfied with your purchase, we're here to help.

1. Return Period

You may request a return within 14 days of receiving your order.

2. Eligible Products

This policy applies to BOED branded:

- Charging Cables
- Wall Chargers
- Power Banks
- Car Chargers

3. Change of Mind Returns

We accept change of mind returns provided that:

- The product is returned within 14 days of delivery.
- The item is unused and in its original condition.
- The original packaging, accessories, and documentation are included.
- Proof of purchase is provided.

Customers are responsible for return shipping costs unless the return is due to our error.

4. Faulty or Defective Products

If your BOED product is faulty, defective, or arrives damaged, please contact us as soon as possible.

If the fault is confirmed, BOED will, at its discretion:

- Replace the product,
- Repair the product (where applicable), or
- Issue a full refund.

Please include:

- Your order number.
- A description of the issue.
- Clear photos or videos showing the fault.

5. Products That Cannot Be Returned

Returns will not be accepted for products that:

- Have been damaged through misuse, abuse, or improper installation.
- Have been modified, repaired, or tampered with.
- Show signs of accidental, liquid, or impact damage.
- Are returned without proof of purchase.

6. Warranty

BOED products are backed by a 12-month limited warranty against manufacturing defects from the date of purchase.

The warranty does not cover:

- Accidental damage
- Liquid damage
- Normal wear and tear
- Cosmetic damage
- Damage caused by incorrect use or unauthorized repairs

7. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

- Refunds will be issued to the original payment method.
- Please allow 3–7 business days for the refund to appear, depending on your payment provider.

8. Return Process

To request a return:

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Follow the return instructions provided.
4. Securely package the item and send it back.

Returns sent without prior authorization may not be accepted.

9. Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws. Customers remain entitled to any rights and remedies provided by the laws of their country or region.

Contact Us

For any questions regarding returns, refunds, or warranty claims, please contact BOED Customer Support.

Email: boednz@gmail.com 

Thank you for choosing BOED.